Team Manager IT

Are you ready for new horizons?
BASYS IT-Service GmbH currently provides IT services in 20 different countries in Europe, Africa and the middle east and operates in more than 30 locations, including London, Munich, Madrid, Dubai and Cape Town. Through exclusive work, we pragmatically help to create complex IT solutions. Since 2006, our customers have benefited from our experience and our constant but sustainable growth – year after year.
Would you like to work in a dynamic, international and yet medium-sized company? Then you are exactly right with us! Our customers trust in our expert service, which they can always rely on. This is what distinguishes BASYS IT-Service GmbH and its team!
For our European team, are we looking for a new team manager as soon as possible to take care of our team in Brussels and the Netherlands (currently 5 team members, 5 locations). As a team manager, you can contribute to the organizational part of our company’s success, easily from our clients site in Veghel and from home.

Your benefits

 

  • Easy work from home-hybrid system
  • Flexible working hours including time account
  • Subsidies for job tickets
  • Possibility of online further training
  • Corporate benefits
Key Responsibilities
  • Decisions relating to the coordination, execution and prioritization of tasks
  • Reports to and provides information to the line manager regarding activities and plans.
  • Responsible for keeping IT service delivery metrics and key performance indicators
  • Ensuring that incident, change and request management procedures are adhered to by monitoring metrics, providing training and coaching to team members
  • Maximize use of the current IT Service Management tools to accurately identify each incident, request, problem, change, or asset record while ensuring accurate documentation is entered for each record
  • Primary contact and 1st point of escalation for key stakeholders of our customer
  • Updating Team availability plans and contribute to monthly payroll and service reporting

In this role it is critical to work together with regional and global colleagues to deliver professional and harmonised services to our customers. This includes but is not limited to Microsoft enterprise client solutions for office and factory as well as personal mobility and conferencing technologies. As a Team Manager, you will play an active support role on a senior level and are driving local projects such as hardware- and software rollouts, offsite meeting and event support to success.

 

Essential Skills
As the ideal candidate you have experience in an IT support function but more important you have a very good knowledge in leading IT delivery teams. You are passionate about modern IT technologies and have exhibit experience with Microsoft technologies (Windows 11, Office 365, Active Directory and others), Apple Products as well as a good knowledge around common office technologies. Certification in ITIL and experience in ServiceNow and video conferencing technologies are desired.

Excellent interpersonal and coaching skills, a high service orientation for customer satisfaction, as well as a structured, reliable and independent working approach will help you in your role.A confident manner and fluent communication skills in English and preferably Dutch, both written and spoken, round off your profile.

 

What we take for granted
  • Permanent employment.
  • Flat hierarchies and a motiovated environment.
  • A respectful and trusting cooperation.
  • An international business environment in an up-and-coming company, including opportunities to travel to international cities and regions of Europe on business trips.
  • The chance to grow together with us and optimise IT services.
  • Regular, performance-related salary increases.
  • Company Events (e.g., Christmas Party).
Well, have we piqued your interest?!
Then don´t hesitate to submit your application for our Team by sending us your CV outlining your skills and experience.
We look forward to getting to know you.

To apply for this job email your details to job@basys-it-service.com